Shipping policy

We prepare and dispatch orders within 2–3 business days, ensuring minimal waiting time so you can receive your items promptly. All fresh‑perishable goods are properly packed to preserve condition during transit.

Our standard international delivery typically arrives within 7–13 days (time may vary by destination). For expedited delivery, please select the rush shipping option at checkout. Please note delivery timelines are estimates; delays from courier or customs authorities are outside our control, especially for fresh goods.

Shipping fees are calculated in real time based on order weight and destination. The exact cost is displayed at checkout—no hidden fees.

International shipments may incur customs duties or import taxes determined by your local customs authorities. These charges are the recipient’s responsibility. We recommend checking your country’s import regulations before placing an order to avoid unexpected costs.

We use durable, shock‑resistant packaging materials to safeguard your items throughout transit. Optional shipping insurance is available at checkout for high‑value orders for extra protection.

Upon delivery, please inspect the outer packaging right away. If you spot damage, leakage or heavy deformation, take supporting photos and refuse acceptance, then contact us promptly. For fresh perishable products, claims must be submitted within 48 hours after delivery completion. We will review submitted evidence and determine suitable resolutions on a case‑by‑case basis. Claims arising from missed delivery or customer‑caused improper storage will not be accepted.

If you have any questions about shipping, customs clearance or delivery progress, our support team is ready to assist you. You may reach us via email: contact@elithub.shop or phone: +64 22 184 9302.

Thank you for choosing ELI THOMAS SINCLAIR. We keep improving our logistics service to bring you a safer and more satisfying shopping experience.